Why do you need vehicle protection? It offers you peace of mind knowing that if anything is mechanically wrong with your vehicle, you are covered under a warranty plan. Most new cars come with a factory warranty that covers various repairs for the first 3 to 5 years of the vehicle’s lifespan. After this warranty expires, many individuals will purchase extended warranty coverage to help keep the vehicle protected if issues arise (engine failure or leaking gasket) and are in need of repairs. Car warranty companies that you might be familiar with are Carshield and the A+ rated Carchex. Among these reputable companies is Endurance.
Endurance is a third-party warranty provider that offers multiple vehicle service contracts with comprehensive coverage. The company, founded in 2006 in Northbrook is one of the leading and most affordable extended warranty service providers in the country. Endurance currently has a C+ rating from the Better Business Bureau (BBB) but has hundreds of positive warranty reviews online. Endurance has built up the reputation for being a reliable option because they cover cars up to 20 years old, their policies are not too expensive and they work with almost all ASE certified mechanics across the country. They have a 30-day money-back guarantee and will give you a full refund if you change your mind. Repair claims are submitted to the company, and Endurance will pay the shop or you directly for parts and labor.
In this article, we will do a complete review of the Endurance Car Warranty. We will include information on how much their warranties cost, what plans they offer, what is covered and not covered under each plan, how to file a claim and how to appeal a claim if you feel you have been wrongfully denied.
How much do Endurance warranties cost?
When considering looking at purchasing an extended car warranty protection plan, it is important to evaluate the coverage options included in each plan and which is most applicable to you.
The cost of an Endurance warranty plan varies per vehicle (model and miles on it), level of coverage (plan selected), and the term length. All of these factors go into consideration when calculating the deductible. There are perks to each warranty plan that can be beneficial no matter what your budget is. The average cost for a plan typically ranges from $350 to $700 per year and is broken down into smaller monthly payments. It’s important to note that the plans offered by dealerships are usually at least $100 more compared to other options offering extended warranties.
If you’re curious about what your price would be, you can request a quote online through Endurance’s site. You will need your vehicle information, phone number, and email to complete the process.
What does an Endurance car warranty cover?
An Endurance car warranty covers a multitude of services, depending on the plan selected. If you are interested in a breakdown of what is specified in the warranty coverage, sample contracts can be found on the Endurance website.
The plans are listed below.
Elite Membership
All plans include a one year access to elite membership with the following benefits:
Identity theft recovery
Key fob replacement if lost or stolen
Repair finance: up to $5,000 in repair loans
Tire repair: reimbursed for up to two replaced or repaired tires a year
Discounts: $250 to spend with company sponsors
24/7 Roadside Assistance (once every 72 hours)
Battery start
Towing service (within 25 miles to the closest compliant facility)
Fuel and parts delivery
Flat Tire Change
Lockout assistance
Rental Car Reimbursement
In the event of a covered breakdown, and your car has to be in the shop for a few days, $30/day will be given for up to 5 days for a rental car or public transportation.
Trip Interruption
If your car breaks down more than 100 miles away from your house, up to $450 will be given to reimburse to help cover food and lodging expenses if your car breaks down.
The four plans and the services that are offered in each plan are listed below.
Select Premier Plan (high-mileage vehicles)
This protection plan is for vehicles with high-mileage and will cover those with up to 200,000 miles on them.
Air conditioners
Transfer units
Seals and gaskets
Transmissions
Electrical components
Cooling systems
Drive axles
Fuel systems
Secure Plan (most affordable)
This plan is typically the cheapest option available and covers the essential components that are vital to vehicle operation.
Drive axles
Transfer units
Seals and gaskets
Transmissions
Turbocharger and supercharger
Engines
Secure Plus
This plan is a step above the Secure Plan and comes at a slightly higher price point. It is ideal for drivers who depend on their cars to get them from point A to point B, at a reasonable price. The waiting period for this plan is the shortest of all five, at 30 days of 1,000 miles.
Air conditioning
Brakes
Drive Axle
Electrical Components
Engine
Gaskets
Steering
Transfer Case
Transmission
Turbo/Supercharger
Superior plan (mid-price)
This plan is a powertrain warranty, meaning that it covers the parts of the vehicles that are in charge of propelling the vehicle.
Air conditioner
Cooling system
Drive axles
Transfer units
Electrical components
Engines
Brakes
Front and rear suspensions
Fuel systems
Seals and gaskets
Transmissions
Turbocharger and superchargers
Supreme Plan (most expensive)
This plan offers bumper-to-bumper coverage, which means that all repairs are covered unless it’s specifically excluded in the contract. This is the best option for reliability and the closest option to a manufacturer-level coverage.
Air conditioners
Cooling systems
Drive axles
Transfer units
Electrical components
Fuel systems
Seals and gaskets
Transmissions
Turbocharger and superchargers
Engines
Brakes
Front and rear suspensions
Exclusionary coverage
What Does The Endurance Warranty Not Cover?
Although the coverage plans include a year of the Endurance Elite Membership and various other vehicle protection options, some things are not covered through the contract. The following items are parts or situations that endurance warranty will not cover the costs of:
Wear-and-tear damage
Damage to the glass or paint
Damage caused by environmental factors such as earthquakes, floods, and storms
Corrosion
Pre-existing conditions
Damages and breakdowns from a collision
Fire
Theft
Vandalism
Improper use or improper maintenance
Vehicles over 200,000 miles
How to file a claim for an endurance car warranty?
If your vehicle is in need of repair, you will need to take it to a licensed repair shop (for-profit, recognized by the state) immediately. After arriving, provide the shop with a copy of your Endurance contract or contract number and have their service manager contact Endurance to clear the claim.
Claims made without authorization will not be covered unless they fall under the Emergency repairs category. The Emergency repairs category means the Endurance office is closed and the vehicle is deemed unsafe or inoperable to drive and is in need of immediate service.
The service manager will review with you what is covered by your warranty contract and what is now. After this consultation, you should be aware of what repair will be covered by Endurance and what you will have to pay out of pocket for. At the end of your visit, there will be a deductible paid to the facility. Repair orders and documentation must be submitted within thirty days to be eligible for payment. The reports will be processed and either you or the repair shop will be reimbursed. The steps to file a claim are listed on your contract and can be assessed on the Endurance Protect App.
Links to download the Endurance app on your phone:
Contact Endurance’s customer service representatives at 877-414-0134 for more help.
What to do if the Endurance car warranty doesn’t cover my claim?
There are some instances in which the claims are not covered due to unexpected events or those out of your control. If your claim is denied, it is typically because the repair shop is recommending repairs and parts that are unnecessary. This is a common issue at some dealerships and repair shops that are looking to make more money. Another common instance in which Endurance does not cover full claims is when the repair shop adds on hours above what the standard average is for the repair. To avoid this, ensure your repair shop does their job well and does it in a timely manner, so you are not penalized with any out-of-pocket costs. Lastly, be sure to test your vehicle for pre-existing issues before signing up for an extended warranty plan. Mechanics can easily tell what parts have been causing issues for a while and will be able to tell Endurance if the issues are old or new. On the chance that the issue is old, the company will not cover the charges to fix it.
If you feel that your claim was wrongfully denied, you can appeal your claim with the steps listed below.
Re-submit your claim
Attach a letter explaining why you think your claim was denied incorrectly. Explain what component failed and why it’s covered in your contract.
Make a copy of your documents and letter
Mail the letter to the company
Follow-up on your claim
Call until they confirm they received your letter
Record the people’s names you speak with
If denied again, talk to the selling dealer that sold you the contract
Speak with the finance manager and explain your situation
Follow the Claim Appeal Process
Follow the process listed on the agreement
If the turns nothing up, contact the finance manager again, and if they won’t help, speak with the GM of the dealership and explain the situation
If none of these work
Talk to a consumer protection lawyer
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